Selling 31,000 panels is fun, shipping them can make you go crazy.
We are doing everything we can to ship the final Evergreens. Those of you have waited patiently we praise you, those of you who have called over and over, we did everything tot fix our phone problem. Those who have been unable to get a return call from calls made we have solved that problem (at least 5 people had punched the do not disturb button when Pierre the service man and I checked the phones. I guarantee you that won’t happen again. The new girls at the front desk know only a little about solar but I think they are doing a good job, they get verbally abused allot because of the lateness of the Evergreen Shipments. They are just kids but they handle it very well.
Back to your money. We are not thieves or scammers, so for those of you who are threatening us relax everything will be all right.
We are requesting some people to switch to either other Evergreen’s or Canadian Solar modules that we paid more for and holding the 78¢/watt price. Please keep calling us about your orders but maintain your patience. We should have them all shipped out by the middle of next week. If you have a pick up that you are just letting sit in our warehouse call us and come get it.
I have put tremendous pressure on my team and they are really handling that well. Not all but 98%. Leek in Phoenix is now all alone since Ron Lukart left, wish he had told me about the problems he hwas having instead of just walking out on us. Personally problems have taken their toll on ,my little company. I think its always the same at companies, Sales, Accounting, Production, Marketing and Shipping Departments can grow to dislike each other and the shit always flows downhill to the Shi[[in department. They always get everyone’s procrastination in one big pile and have to answer for everyone’s screw-up’s . “they were late in shipping it”.
I have a little advise for people going into a big business where you aren’t the boss, if your a salesperson never piss off the accounting department or the shipping department YOU MUST PAY if you do that. If your the boss don’t hire people because their your family or your friends, its a great way to lose them. Don’t set yourself up for two fer one problems, hiring two brothers, husband and wife or allowing employees” to get it on with each other” because then you when you have one problem you get two fer one.
If you live in a place like the City of Miami don’t burn the annual Christmas tree in your parking lot, people will think you crazy. Play football more often.
OK enough jokes. I humbly apologize for the delays we are trying so fucking hard you can’t imagine, Sam Vanderhoof you can rejoice, but we not giving up and were not afraid and we will keep doing our jobs no matter how hard it is. As I tell all of the people I have had the privilege of talking to, YOU PUSH AND I WILL PULL. My cell phone is 305-710-9645.
Don’t hesitate to call me, ANYTIME DAY OR NIGHT, you will get a return call, yesterday I just had visitors and to attend to the Evergreen War Room we have set up. Today may be tough again but every day I have some reliable intelligent person return all messages and missed calls. Hopefully you will be there when we call back, many of you aren’t always there, believe it or not.
I want to end this with some random thoughts:
1. We still need you as customers, watch the blog, good things are coming. More inexpensive laminates and modules have arrived and approximately 10 container loads have just arrived or are coming in. Including the un famous Sunelec refrigerator freezers. Don’t ask me why but people don’t buy them. I apologize to my friend at Sun Dancer in El Paso because we sell them at $575, about half the price everyone else does and they have proven to be damn near the same or just a smidgen less efficient and just as reliable. Same power, same size, same lifetime. My friend, Ed at www.ecobusinesslinks.com won’t put them on his great site because he thinks all Chinese products need to be discriminated against carefully. He just doesn’t know. He’s an amazing guy. You won’t believe how big his web site is its like the Great Mariana Trench 36,000 feet, who knows what’s in there.
2. We need you to buy our Enphase, SMA’s and Outback Radian’s all excellent, SMA for grid connect, Enphase for grid connect with shading problems, and Out Back’s Radian for off grid applications and back up power.
3. Why would someone buy a home solar electric system that produced no electricity when the power failed? At least a a few batteries, jeezzzz!
4. Read our blog “The Enphase craze is misguided”, Unless you have a shading problem you will have more problems by buying Enphase: the more parts you put on any system the mor parts can fail, For small systems, say less than 4KW it might be cost effective but a central unit after that is much better. People have just gone crazy over Enphase, one way to tell is that no one, even those with extreme shading problems, is willing to consider ANY OTHER micro inverter, what about Enecsys for example or the others. It’s Enphase mania, something stinks here. Oh yeah they are good for monitoring your system because you can see every single module, huh? are you kidding me how anal can you get, either that or you don’t trust the bastards, right? or not right go ahead put me in my place its how we learn.
This Evergreen thing sure has kicked my ass, I have learned one hell of allot.
Call me, I’ve been here since 6 I always get up at 5 and work till 8 on you guys.
John
Thank you.
John